Careers
Breaking New Ground in Women's Sexual Health
Semprae Laboratories, Inc. is a fast-paced, collaborative organization, where new ideas are constantly emerging. We're breaking ground in women's sexual health by changing the conversation about women's sexuality, and providing products and services that help women enjoy more satisfying sex lives. The possibilities are wide open, and we're poised to lead the way.
Employee Benefits: The tangible rewards
Along with a dynamic, motivating work environment and competitive salaries, we provide all full-time employees with a comprehensive benefits package.
Current Opportunities
If you're a qualified candidate with a high energy level, ability to work effectively in virtual teams, and the kind of person who makes a difference on day one, consider joining us.
Customer Service and Call Center Manager
Semprae Laboratories, Inc. markets women’s sexual health and well-being products that will be primarily available through direct sales and online, with some retail and etail distribution.
We are seeking an experienced, mature Customer Service Manager (CSM) to build and manage a small team of Customer Service Representatives (CSR) in a new Call Center environment. This is a fantastic opportunity for a high energy individual who understands what it takes to drive customer satisfaction and enjoys working in a start-up environment. As the CSM, you will develop and implement Call Center guidelines, processes, and metrics while working with the Management Team to ensure the highest level of customer retention and loyalty.
You must have a minimum of 3 years experience as a Call Center leader with a proven track record of achieving high customer satisfaction and loyalty. We expect you to have knowledge of call center technology and telephony and experience leveraging Web-based technologies to scale the Contact Center, such as Live Chat, solutions knowledge base, Web-based training, Idea Exchange (blogs, discussion boards), etc. We require a Bachelors Degree (or equivalent experience) in Business, Communications, or a related field.
Semprae offers a highly competitive compensation program which includes salary, cash incentives, paid time off, and a full benefits program: medical, dental, disability, and life insurances as well as a 401(k) plan.
Semprae is an EEO employer M/F/D/V
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